After the system was upgraded on March 19 this year, a smart LeTV S50 3D TV, which Mr. Mao bought in May 2014, had been in a standby state and could not start again. LeTV's maintenance personnel came to the door and said that the TV motherboard was broken and it cost about 600 yuan for a motherboard. However, after Mr. Mao downloaded a software on the Internet, he restored the TV.
Mr. Mao said that after he turned on on March 19th, the TV automatically upgraded and then remained on standby, unable to start the machine. Mr. Mao repeatedly shut down and restarted, the problem still cannot be solved, so he dialed the sales TV of LeTV.
On March 20th, LeTV's after-sales installation and adjustment masters were onsite maintenance. “The master opened the rear cover of the TV and looked at it. Even the most basic instrument multimeter was not shown, and he told me that the motherboard of the TV was broken. If it is not repaired, it must be replaced by a motherboard, which costs about 600 yuan. I didn't think it was worth it. I didn't agree to change."
Afterwards, Mr. Mao discovered a software shared by LeTV users on the Internet. The above introduction can help solve the problem of this TV. After Mr. Mao downloaded the software, he followed the user's prompts and took a step-by-step operation. It really repaired the TV.
Mr. Mao suspected that LeTV's after-sales service personnel had subjective intentions, allowing users to replace the original motherboard without a bad case and spend money. Because when he searched for related materials, he found that many LeTV users had similar experiences, and many users were confused and replaced the motherboard.
After the reporter got in touch with LeTV, the staff of the Beijing Customer Service Center confirmed that the problem reflected by Mr. Mao was true. The staff member said that the cause of this problem may be the limited ability of the engineers working on site.
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